TLC Style & Colour

Privacy Policy

Last updated: February 2026

This privacy policy explains how TLC Style & Colour collects, uses and protects your personal data when you use the website, book services, attend appointments or events, or interact with us in any way.

1. Who we are

TLC Style & Colour is a sole trader business operated by Toni Carver.

Contact details
Email: toni.carver@tlcstyleandcolour.co.uk
Telephone: 07958 657032
Address: Wakefield, West Yorkshire, United Kingdom

We are the data controller for the purposes of UK data protection law.

2. The personal information we collect

We may collect and use the following information:

  • Name and contact details (email address, phone number, postal and billing address)
  • Booking and appointment information
  • Payment information (processed securely by third-party payment providers)
  • Gift voucher information
  • Marketing preferences
  • Website usage data, including cookies and IP addresses
  • Photographs or videos (only with your consent), which may be used for marketing purposes such as social media, website content or promotional materials
  • Correspondence, feedback, compliments or complaints
  • Consultation notes, including colour analysis results, styling recommendations and products discussed or purchased

Our services are primarily intended for adults, but we may collect personal data relating to individuals under the age of 18 where a parent or guardian has booked a consultation on their behalf. In these cases, the parent or guardian is responsible for providing consent.

3. How we use your information

We use your personal information to:

  • Manage bookings, appointments and workshops
  • Provide colour analysis, style and related services
  • Process payments and issue refunds where applicable
  • Send booking confirmations and service information
  • Respond to enquiries, feedback or complaints
  • Send marketing communications where you have opted in
  • Improve our website and services
  • Comply with legal and accounting obligations

If you do not provide certain personal information when requested, we may not be able to fulfil your booking or provide our services.

4. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – where processing is necessary to deliver services you have booked
  • Consent – where you have opted in to marketing or photography
  • Legal obligation – for accounting and tax purposes
  • Legitimate interests – to operate and improve the business, including managing bookings, responding to enquiries, maintaining client records and improving services, provided your rights are not overridden.

You may withdraw consent at any time.

5. Marketing communications

We will only send marketing emails if you have given consent, or where you have previously purchased similar services from us and have not opted out (known as a ‘soft opt-in’). You can unsubscribe at any time using the link in our emails or by contacting us directly.

6. How long we keep your data

We retain personal data only for as long as necessary:

  • Booking and client records: retained for a minimum of 6 years for tax and legal purposes and may be kept longer where necessary for legitimate business purposes such as returning client history and continuity of service
  • Marketing data: until you unsubscribe or withdraw consent
  • Enquiries: up to 12 months if no booking is made

7. Who we share information with

We share personal data only where necessary, including with:

  • MailerLite – email marketing and booking communications
  • Calendly – appointment scheduling
  • Stripe / PayPal – payment processing
  • Google Analytics – website performance analysis
  • Website hosting and plugins

All third parties are required to process data securely and lawfully. These providers process personal data in accordance with their own privacy policies and applicable data protection laws.

8. International data transfers

Some of our service providers (such as MailerLite, Stripe and Google) may process personal data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place.

9. Cookies

Our website uses cookies and similar technologies to improve your experience and understand how the site is used. This includes tools such as Google Analytics.
You can manage or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies on your device. For more detailed information, please see our Cookie Policy: https://www.tlcstyleandcolour.co.uk/cookie-policy/

10. Your data protection rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent

To exercise your rights, contact us using the details above.

11. How to complain

If you have concerns about how your data is handled, please contact us first. You can find out more or make a complaint at: www.ico.org.uk